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Glenn Hegar
Texas Comptroller of Public Accounts
Glenn Hegar
Texas Comptroller of Public Accounts
Glenn Hegar
Texas Comptroller of Public Accounts

about COVID-19 Response

Agency Response and Changes to Business Operations

Audit Offices Information

All Audit field offices will be open by appointment only. Our staff will continue to fully operate and serve our taxpayers by working remotely. Our auditors have been working remotely to some extent for several years now due to the availability of electronic records. As such, they are accustomed to being able to serve our taxpayers even when they are not present in one of our offices. Our supervisors and managers will still be able to discuss any of your concerns using phone conferencing and WebEx when needed. Audit Headquarters will remain open at this time with a limited number of staff to continue to receive and process refund requests, Statement of Grounds, Certificates of No Tax Due, etc.

Updates Regarding Deadlines to File for Redetermination and Refund Hearings as of March 8, 2021

Due to COVID-19 challenges, Audit Division informed taxpayers that we were tolling the period to file for a redetermination or refund hearing. The tolled period was 120 days from the original determination deadline.

Beginning Aug. 1, 2020, Audit Processing will be mailing out updated Texas Notification of Audit Results and updated refund letters notifying taxpayers of their deadline to pay or file for redetermination. These notices are only applicable to audits billed and refund notifications dated as of March 1, 2020 through March 5, 2021, in which a hearing has not been requested.

Effective March 8, 2021, Audit Division will no longer toll the period for a taxpayer to file for a redetermination. The notifications mailed to taxpayers will not be accompanied by the COVID-19 letter that informed them of this. They must file redetermination by the dated noted on their refund cover letter or the Texas Notification of Audit Results.

Taxpayers may email their hearing requests to, or they may mail their request or audit payment to Comptroller of Public Accounts, Audit Processing Section, 111 E. 17th Street, Austin, TX 78744-0100.

Taxpayer Services and Collections Field Offices Information

Modified Hours and Locations for Walk-in Taxpayer Service

As always, services continue to be provided over the telephone at all of our offices 8 a.m. – 5 p.m., Monday thru Friday and online 24/7.

The following regional Taxpayer Services and Collections field offices are now offering walk-in service hours under a modified schedule:

  • Abilene
  • Austin North
  • Brownsville
  • Dallas Northwest
  • El Paso
  • Houston Northwest
  • Laredo
  • Lubbock
  • San Antonio
  • Tyler

The offices listed are open to the public during the following days and times:
Monday 9 a.m. - 4 p.m.
Wednesday 9 a.m. - 4 p.m.
Friday 8 a.m. - 12 p.m.

You are encouraged to call before visiting these offices to obtain specific guidance and direction for your planned visit. For location details and office phone numbers, click here.

Use Webfile to file and pay certain taxes electronically. Watch our tutorials to learn more.

Here are some other online tools we offer:

Educational Opportunities and Investments

For the safety of our customers and staff, we are currently working remotely. We are not anticipating any decline in our service levels and there is no change in the level of security of your account data.

Fiscal Management

Payment Scheduling and Advance Payment Policy Update

The Comptroller’s office recognizes unique situations may arise if certain vendors require payment before the standard 30-day period in response to emergencies or disasters declared by the governor. If an agency chooses to process an early payment, the agency should document the business justification in terms of the emergency or disaster event. See Payment Scheduling for more information.

A state agency may make an advance payment to purchase goods and services in response to a disaster when the governor has declared a disaster. The advance payment must be necessary and serve a proper public purpose. The Comptroller’s office may request additional information to justify any advance payment, including payments made for disaster-related expenses. See Advance Payments for more information.

Contact Expenditure Assistance with questions.

Update on Treasury Operations and Warrant Distribution

Deposits and hours
The state’s treasury is accepting check and cash deposits during the coronavirus outbreak. Teller window hours are Monday–Friday, 8:30 a.m.–2 p.m. All deposits received during business hours will post to USAS effective that day.
Warrant distribution
Payment Services will continue to distribute warrants Monday–Friday, 8–10 a.m. at the Lyndon B. Johnson Building, room G-17.

For more information, see Fiscal Management's Disaster Resources.

Statewide Procurement - updated 8/11

Information for Vendors

Vendors capable of providing critical equipment to the State of Texas for COVID-19 incident response, such as personal protective equipment (PPE), infection control products or other products and services, are invited to submit information through the vendor enquiry form for vendors/suppliers. When a vendor submits the online form, Texas Division of Emergency Management (TDEM) staff will automatically receive your detailed information for evaluation. Submitting product information does not guarantee a purchase order will be issued. TDEM has received thousands of vendor submissions and will only contact vendors if further information is required.

Vendors may register their business on the Centralized Master Bidders List (CMBL) through the Texas Comptroller’s office. CMBL is a state database of vendors that are interested in doing business with the state. Read the CMBL FAQ.

Vendors should also check their contact information is up-to-date on their CMBL accounts by logging into their CMBL account, or contacting CMBL Support at or 512-463-3459.

Statewide HUB Registrations

The Historically Underutilized Business (HUB) program is processing applications and providing support to Texas HUBs via our toll-free number 888-863-5881 and by the Statewide HUB email.

Application information can be found on the HUB pages.

Supporting documents for new HUB applications and recertification may be mailed to:

Statewide HUB Program
PO Box 13186
Austin, TX 78711-3186

No in-person appointments or drop-off applications are being accepted at this time.

Training and Certification for Purchasers and Contract Managers

All in-person classes CTCD/CTCM have been suspended; Limited testing hours are available for the University of Texas-proctored exams for the CTCD/CTCM exams beginning March 23. Additional limited in-person testing times are being scheduled by the SPD training office. CTCD and CTCM renewals are being processed. More information is available at Statewide Procurement Education System.

Unclaimed Property - updated 3/26

In response to the spread of COVID-19, the Texas Comptroller's office has implemented agency-wide teleworking beginning Monday, March 16.

Due to this, our walk-in office is currently closed. remains online to file claims, submit documentation, request property searches, and file unclaimed property reports. Additionally, our staff is available to answer questions by calling 1-800-321-2274, Monday-Friday 8:00 a.m. – 5:00 p.m.

While our mailroom operations currently remain open, we encourage you to make full use of all our online tools before mailing in documentation. This ensures that our staff members can receive all necessary information in the fastest possible manner.

Due to the decrease in number of bids and overall interest, we are suspending our weekly auction until further notice.

HB855 Browser Statement

In 2015, the Texas Legislature passed House Bill 855, which requires state agencies to publish a list of the three most commonly used Web browsers on their websites. The Texas Comptroller’s most commonly used Web browsers are Google Chrome, Microsoft Internet Explorer and Apple Safari.

We support: