As the Texas Comptroller of Public Accounts, I know that our state's vibrant economy is not the result of luck; it is the result of your hard work, your initiative and your investment in our state. That hard work, initiative and investment should be rewarded, and as taxpayers you should expect the best possible government at the lowest possible cost – a government that creates an atmosphere where economic growth can continue and businesses and families can be successful and flourish.
Achieving that goal starts with customer service. When I was sworn in as Comptroller, I promised the taxpayers of this state an agency that put their needs first, addressed concerns and issues in an efficient and respectful manner, fostered an environment of transparency and accountability and focused on the core responsibilities of the Texas Comptroller's office.
Primarily this agency is tasked with the responsibility of collecting and safeguarding taxpayer dollars. But in doing so, we must never lose sight of the fact that we are here to serve you. My Taxpayer Bill of Rights is designed to ensure that the service you receive from our agency not only meets your needs, but exceeds your expectations.
This Bill of Rights represents my commitment to you, the Texas Taxpayer. If at any time you feel you have not been treated in accordance with this commitment to customer service, please contact our customer service liaison online or by calling 888-334-4112.
Thank you for giving me the opportunity to better serve you, and thank you for all that you do to make Texas great.
Texas Comptroller of Public Accounts