purchasing

STATE OF TEXAS RETAIL FUEL CARD

Awarded Vendor

U.S. Bank National Association

Contract Term

March 1, 2025 thru March 31, 2027

Contract Information

The Texas Comptroller of Public Accounts Retail Fuel Card contract provides state agencies, institutions of higher education and local governments the opportunity to realize savings on fuel, maintenance purchases, and roadside assistance services through a fleet payment card program.

How to Participate

To participate in the State of Texas Retail Fuel Card program, please contact:

Vendor Contact for Program Administrators:

Vendor Contact for Cardholders:

NOTE: As part of the new contract agreement, U.S. Bank will replace all existing Voyager fuel cards with U.S. Bank Voyager Mastercards. These new cards will enable users to pay for fleet-related expenses at existing Voyager merchant locations and any merchant who accepts Mastercard. The deadline for the transition to U.S. Bank Voyager Mastercards is Jan 31, 2026. The conversion process will be prioritized based on expiration dates, with accounts expiring in 2025 being converted and reissued first, followed by those with future expiration dates.

Support:
For help with your card transition, please reach out to Mark Hess at mark.hess1@usbank.com or call 612-436-6544.

Card Delivery:
New cards will be shipped via UPS unless the address on file is a PO Box.

Card and PIN Details:

  • Cards not currently linked to a vehicle or driver will be assigned to a six-digit vehicle or driver number based on current account defaults.
  • Cards without a PIN, or those prompting for a PIN when tied to a vehicle, will be converted to an ID prompt based on current defaults.
  • Cardholders accustomed to entering all zeros for their PIN, or no PIN at all, may experience a decline during the conversion process when the cards are updated to require an ID prompt.

Handling Declines:
If you experience a decline, please review the Declined Transaction Report in the Voyager portal on contact Voyager customer service at Voyagerstate@usbank.com or call 800-987-6591.

Resources

U.S. Bank Fuel Card Service Benefits and Features
  1. Form of payment for fuel, oil, maintenance, repairs and roadside assistance.
  2. Net-out taxes for applicable fuel card purchases.
  3. Fuel payments covered under a single invoice.
  4. Retail fuel cards can be tailored to meet the needs of State Agencies, Higher Education and Local Governments (e.g. cards can be issued and assigned to drivers or vehicles).
  5. Robust online program management system and enhanced reporting capabilities.
  6. Semi Annual Rebate based on every dollar spent. Account must be paid within 30 client held days to qualify for the volume rebate.
  7. The Contract shall have no fees with the exception of the Mastercard foreign exchange fee of 1%.
  8. Fraud losses are absorbed by U.S. Bank National Association.
  9. Free training for program administrators.
  10. Texas Prompt Payment Act determines the late payment interest that can be charged under this Contract to governmental entities and state agencies as defined in Government Code, Chapter 2251.
  11. Credit losses are deducted from the rebate.
Dispute Form

All disputes will be submitted to U.S. Bank by the customer on a properly completed Dispute Form along with copies of all documentation substantiating the dispute including but not limited to invoices, transaction receipts, and billing statements. A dispute and all documentation must be submitted within 60 days from the date of the billing statement on which the transaction first appeared. Disputes and all documentation must be submitted to U.S. Bank by one of the following methods:
FAX at 866-400-5770
Email at fueldisputes@usbank.com
Mail to Voyager Disputes Dept., PO Box 13050, Overland Park, KS 66282

Failure to provide the proper documentation within the 60-day period will result in the customer taking full liability for the dispute and any Transaction adjustments. Transactions occurring on the Mastercard network may require the customer to seek dispute resolution from the merchant prior to submitting to U.S. Bank.

Fraud Case Form

The form and any questions can be directed to voyagerfraud@usbank.com.

State Contact