We will treat you with care and attention whether you are filing a tax return, undergoing an audit of your financial records or simply seeking information.
The Texas Comptroller of Public Accounts (CPA) is the state's chief tax collector, accountant, revenue estimator and treasurer.
The Comptroller's office staff serves every citizen in the state in its role as steward of the state's fiscal affairs. Each of our strategic goals supports our desire to provide the public with quality customer service.
To provide every customer with fast, fair and efficient service, to exceed expectations and to continually explore ways to save taxpayer dollars through simpler, smarter, faster solutions.
Headquarters Address:111 East 17th Street
Mailing Address*:P.O. Box 13528
(8 a.m.- 5 p.m., CST, Mon.-Fri.)
*Use this address for correspondence, including requests for private letter rulings and general information letters
Rule 3.10, Taxpayer Bill of Rights, summarizes our commitment to customer service for Texas taxpayers. It also outlines when the agency will give taxpayers detrimental reliance relief in relation to the taxes, fees and other charges administered by the agency.
Rule 3.1, Private Letter Rulings and General Information Letters, explains the circumstances under which the Comptroller will issue written taxability guidance. This guidance can take the form of a private letter ruling or general information letter.
We promise tax and fiscal processes that are fair, equitable and timely.
If you have special needs, the Comptroller's office will provide whatever help we can. Upon request, the Comptroller will make agency publications available in different formats to meet taxpayers' needs.
Customer input is critical to our continuous improvement efforts. We survey our customers on a regular basis to obtain input and ideas to improve our processes.
We will follow the letter of the law when it comes to your privacy and confidentiality.
Despite our best efforts, there could be times when problems arise. All complaints are handled with a sense of urgency. If you file a complaint you can expect a response within 10 working days. Contact our customer service liaison at 888-334-4112, online or by letter to:Customer Service Liaison
In 2015, the Texas Legislature passed House Bill 855, which requires state agencies to publish a list of the three most commonly used Web browsers on their websites. The Texas Comptroller’s most commonly used Web browsers are Google Chrome, Microsoft Internet Explorer and Apple Safari.