The Property Tax Assistance Division (PTAD) conducts and publishes four major property value studies and reviews of school districts and appraisal districts required by Texas law. These studies are designed to ensure consistent appraisal standards and an equitable school finance system.
PTAD provides training for appraisal review board (ARB) members and provides information to the public, responding to telephone, email and written requests for information. It also administers the statewide binding arbitration and limited binding arbitration programs for property owners who qualify for limited or regular binding arbitration and the local government relief program for cities and counties that qualify for disabled veteran assistance payments under Local Government Code Section 140.011.
PTAD approves educational materials for property tax professionals registered with the Texas Department of Licensing and Regulation and prepares and maintains publications, forms, online videos, website information and other educational tools.
Neither the Comptroller's office nor PTAD has any direct jurisdiction over appraisal districts or ARBs and can only act in a technical assistance role.
The Comptroller's office cannot provide legal advice. Legal advice means interpreting or applying the law to a particular situation. You should contact an attorney if you need assistance interpreting or applying the law concerning property tax issues.
Most questions about your property appraisal or property tax should be addressed to your county's appraisal district or tax office.
The Comptroller's Property Tax Assistance Division (PTAD) is primarily limited to education, advising and monitoring services. Select a property tax topic below to access additional information.
You can contact PTAD by phone at:
You can contact PTAD by mail at:Comptroller of Public Accounts
PTAD staff strives to perform each of its functions according to law and procedures. Tax Code Section 5.14 provides that the Comptroller's office may resolve written complaints concerning matters over which the Comptroller's office has authority. Only those matters may be considered by the Comptroller's office. The Comptroller's office does not have any direct jurisdiction over appraisal districts or ARBs and can only act in a technical assistance role.
If you contend that law or procedures concerning issues over which the Comptroller has authority were not followed, you may follow PTAD's complaint procedures to file a written complaint. Complaints over which the Comptroller has authority will be reviewed and investigated in the order they are received. All other complaints will be dismissed.
PTAD strives to offer assistance on property tax matters and is interested in your opinion of our services. Please take a moment to respond to a short survey regarding the following PTAD services: website, telephone assistance, email assistance, publications and continuing education videos.