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Attn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
Attn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
Attn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
Attn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
ADA Compliance
Notice Under Title II of the Americans with Disabilities Act
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the Comptroller of Public Accounts (CPA) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.
Under Title I of the ADA regarding employees and employment by CPA, CPA does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA. CPA's Personnel Manual governs employment-related complaints of disability discrimination.
Title II of the ADA provides that "no qualified individual with a disability shall, by reason of such disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of a public entity, or be subjected to discrimination by any such entity." 42 U.S.C.A. § 12132. CPA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities. CPA has designated an ADA coordinator for CPA. The CPA ADA Coordinator advises CPA and the public about the ADA and CPA’s compliance obligations and coordinates the investigation of complaints filed by employees and the public alleging discrimination in CPA’s programs, services or activities.
Under Title II of the ADA, CPA is required to take steps to ensure that their communications with people with disabilities are as effective as communications with others. Title II of the ADA requires government entities, such as CPA, to make appropriate auxiliary aids and services available to ensure effective communication. CPA will generally, upon request, provide appropriate aids and services leading to effective communication for qualified individuals with disabilities so they can participate equally in CPA’s programs, services and activities.
To request an accommodation, alternative format of communication and/or modification of policies and procedures in order to access and benefit from CPA programs, services and activities, please contact the ADA coordinator as soon as possible but no later than ten (10) business days before the scheduled event (if relevant).
Texas Comptroller of Public AccountsAttn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
Phone: 512-475-3560
Or call using the relay service of your choice.
The ADA does not require CPA to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.
Complaints that a program, service, activity or benefit of CPA is not accessible to persons with disabilities should be directed to:
Texas Comptroller of Public AccountsAttn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
Phone: 512-475-3560
Or call using the relay service of your choice.
The Comptroller of Public Accounts’ Grievance Procedure Under Title II of the Americans with Disabilities Act
This procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a grievance concerning access to CPA facilities, services, activities, programs, employment or benefits. If your issue concerns any business, private or non-profit organization, non-CPA employee, or other governmental body, please direct your grievance to that entity.
Filing a Grievance
The complaint should be in writing and contain information about the grievance, such as the name, address, phone number of the complainant, location, date and description of the alleged discrimination. Alternative means for filing complaints may be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violations to:
Texas Comptroller of Public AccountsAttn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
The complaint will be addressed to the ADA coordinator, who will investigate it or forward it to an individual designated to investigate ADA complaints. The ADA coordinator or designee will review the grievance within 15 calendar days after receipt of the grievance. Resolving the issue may require contacting the complainant to discuss the grievance and possible resolutions. If the grievance cannot be resolved within 60 calendar days after receipt of the grievance, the ADA coordinator or designee will respond in writing or in a format accessible to the complainant. The response will explain the position of CPA and, if necessary, offer options for substantive resolution of the grievance.
Appeal
If the response by the ADA Coordinator, or designee does not satisfactorily resolve the issue, the complainant and/or designee may appeal the decision within 15 calendar days after receipt of the response by submitting a written appeal to:
Texas Comptroller of Public AccountsAttn: ADA Coordinator – Human Resource Division
LBJ State Office Building
111 E. 17th St
Austin, TX 787111
Within 30 calendar days after receipt of the written appeal, the Grievance Office or executive-level management with authority to sustain, overrule or alter the disputed action will review both the grievance and the determination of the ADA coordinator and respond in writing, or in a format accessible to the complainant, with a final resolution of the grievance.
Time Frames
The resolution of complaints through this complaint procedure will try to comply with the time frames stated in the complaint procedure. However, strict compliance is not always possible due to, for example, the absence of witnesses, the need for additional information from the complainant, or the need to complete an unusually complex investigation. Whenever possible, the complainant will be notified of any delays.
Retaliation is Prohibited
CPA will not discriminate against any individual because that individual has opposed any act or practice made unlawful by Title II of the ADA or because that individual made a charge, testified, assisted or participated in any manner in an investigation, proceeding or hearing under Title II of the ADA. CPA will not coerce, intimidate, threaten or interfere with any individual in the exercise or enjoyment of, or on account of, his or her having exercised or enjoyed, or on account of, his or her having aided or encouraged any other individual in the exercise or enjoyment of, any right granted or protected by Title II of the ADA.