The Comptroller’s office is required to maintain a registry of qualified individuals who have agreed to serve as arbitrators to hear arbitration cases requested under Tax Code Chapter 41A. Property owners have the option to request regular binding arbitration (RBA) as an alternative to filing an appeal of an Appraisal Review Board (ARB) decision to district court and Limited Binding Arbitration (LBA) to compel the ARB or chief appraiser to comply with certain procedural requirements relating to protests.
Arbitrators work as independent, neutral parties to hear and examine the facts of a case and make a decision that is binding on all parties.
To apply to be on the arbitrator registry, you must meet the statutory requirements listed below.
Tax Code Section 41A.06 requires persons seeking to become arbitrators to complete:
Thirty hours of training on arbitration and alternative dispute resolution procedures
Receive training from a college, university, legal trade association or real estate trade association. The Comptroller's office does not make recommendations for specific training providers or courses.
Does not apply to attorneys seeking to become arbitrators.
Comptroller trainings do NOT count toward the required 30 hours of training listed above.
The Comptroller’s four-hour training series on property tax law
The Comptroller’s training modules established for ARB members
Comptroller trainings are available in the online Property Tax Assistance Division (PTAD) Learning Portal in the following variations:
PTAD Comprehensive Arbitrator Training Series
Enroll in this course to complete ALL required modules:
Arbitrator Module 1: Overview, Arbitrator Registry, Arbitrator Ethics and Customer Service
Arbitrator Module 2: Request for Binding Arbitration and Arbitrator Duties
Arbitrator Module 3: Appraisal Concepts and Equal and Uniform Appraisal
Arbitrator Module 4: Where to Find it in the Law
ARB Module 1: New Member ARB Training
ARB Module 2: ARB Continuing Education Training
PTAD Arbitrator Training Modules
Enroll in this course if you ONLY need to complete the four Arbitrator training modules.
PTAD ARB Training Modules for Arbitrators
Enroll in this course if you ONLY need to complete PTAD's ARB training modules.
When registering for a new account in the new PTAD Learning Portal, current and prospective arbitrators must select Arbitrator from the role dropdown.
The PTAD Learning Portal does NOT automatically report your course completion to the Arbitration team. Email course certificates to the Arbitration Team at email@example.com, preferably with your registry application.
Arbitrators may be appointed to RBA cases. Property owners who are dissatisfied with the ARB’s findings in some cases have the right to appeal the ARB’s decision. Visit the RBA webpage for more information.
Limited Binding Arbitration
Arbitrators who are licensed attorneys may be appointed to LBA cases. Property owners who believe the ARB or chief appraiser failed to comply with a procedural requirement have the right to request an arbitrator review their claim in a LBA. These are appeals dealing with procedural requirements, not value. Visit the LBA webpage for more information.
Updating Registry Information
Arbitrators are required to notify the Comptroller's office within 10 calendar days concerning changes to any of the following:
eligibility to serve in specific counties;
contact information; or
any material change regarding information provided in the arbitrator's registry application.
Failure to do so could result in immediate removal from the registry.
The Comptroller's office may remove an arbitrator from the registry if:
the arbitrator fails or declines to renew his or her agreement to serve as an arbitrator; or
the Property Tax Assistance Division (PTAD) director determines by clear and convincing evidence that there is good cause for removal.
Grounds for Removal
Good cause for removal includes when an arbitrator:
is not qualified or becomes unqualified;
is not eligible or becomes ineligible;
fails to respond or refuses to comply with Comptroller requests for information;
violated one or more provisions of Comptroller Rules relating to Arbitrator Duties, Provision of Arbitration Services or Arbitration Determinations and Awards;
engaged in repeated instances of bias or misconduct while acting as an arbitrator;
engaged in fraudulent conduct; or
engaged in the type or nature of the conduct that the PTAD director determines constitutes good cause for removal from the arbitrator registry.
Request for Removal
A person may request the removal of an arbitrator from the registry by filing a complaint within 60 calendar days of the last incident giving rise to the request. The complaint must include the following:
a letter addressed to the PTAD director, Shannon Murphy, and signed by the complainant, that identifies the arbitrator requested to be removed and the Comptroller Rule 9.4262(b) grounds that constitute good cause for removal;
at least one sworn statement from an individual with first-hand knowledge of the misconduct that includes detailed facts supporting the grounds for removal; and
copies of all available communications exchanged between the arbitrator and the parties.
Requests for removal should be sent to:
Property Tax Assistance Division
Texas Comptroller of Public Accounts
P.O. Box 13528
Austin, Texas 78711