Open RecordsFrequently Asked Questions

The preferred option is our FYI Open Records Tool, where you can make requests and track the progress online.

Other options are:

If you need special accommodation pursuant to the Americans With Disabilities Act, please contact our Workplace Accommodations Coordinator at 512-475-3560.

No special language is required. Include enough description and detail about the information to enable us to accurately identify and locate the information requested.

If you are requesting information about a specific taxpayer, please include the taxpayer’s name and taxpayer number.

We may contact you to clarify the type or amount of information requested.

The turnaround time depends on a number of factors, such as our current workload, the complexity of your request, etc.

If we are unable to respond within 10 business days, we will let you know when we expect the information will be ready.

Most deadlines in the Public Information Act (PIA) are expressed in business days. A business day will generally include a weekday (Monday through Friday) but does not include national, state and any other designated holidays. Non-business days for purposes of the PIA are accounted for in our FYI tool to ensure that deadlines are properly calculated. Access the list of national and state holidays.

Most information is provided to requestors at no charge. There may be a charge for requests that require substantial personnel time or programming.

We will notify you if your request will incur charges, and you can accept or decline the estimated charges before the work is performed.

The Public Information Act does not require a governmental body to answer questions or perform research. Questions and requests for research should not be submitted as public information requests.

The Comptroller’s office maintains the records of certain other governmental entities, which have been abolished or dissolved. To submit a request for records of these entities, please indicate which agency you are asking about. For most of these entities, we maintain only employment records.

These entities are:

• Advisory Council on Intergovernmental Relations
• Aransas County Conservation and Reclamation District
• Bowie Memorial Hospital
• Criminal Justice Policy Council
• Goliad Hospital
• Lake LBJ MUD
• Prosecutor Council
• Rebecca Creek Municipal Utility District
• Sesquicentennial Committee
• Shiner Hospital
• State Property Tax Board
• Telecommunications Infrastructure Fund Board
• Texas Building and Procurement Commission
• Texas Coastal and Marine Council
• Texas Growth Fund
• Texas Growth Fund II
• Texas Health Facilities Commission
• Texas Incentive and Productivity Commission
• Texas Indian Commission
• Texas Merit System Council
• Texas National Research Laboratory Commission
• Texas Residential Construction Commission
• Treasury