The preferred option is our FYI Open Records Tool, where you can make requests and track the progress online.FYI Open Records Tool
Other options are:
By mailOpen Records Section
In personOpen Records Section
If you need special accommodation pursuant to the Americans With Disabilities Act, please contact our Workplace Accommodations Coordinator at 512-475-3560.
No special language is required. Include enough description and detail about the information to enable us to accurately identify and locate the information requested.
If you are requesting information about a specific taxpayer, please include the taxpayer’s name and taxpayer number.
We may contact you to clarify the type or amount of information requested.
The turnaround time depends on a number of factors, such as our current workload, the complexity of your request, etc.
If we are unable to respond within 10 business days, we will let you know when we expect the information will be ready.
Most information is provided to requestors at no charge. There may be a charge for requests that require substantial personnel time or programming.
We will notify you if your request will incur charges, and you can accept or decline the estimated charges before the work is performed.
The Public Information Act does not require a governmental body to answer questions or perform research. Questions and requests for research should not be submitted as public information requests.
The Comptroller’s office maintains the records of certain other governmental entities, which have been abolished or dissolved. To submit a request for records of these entities, please indicate which agency you are asking about. For most of these entities, we maintain only employment records.
These entities are:
Submitting requests using FYI allows you to monitor the status of your request and receive information from us safely and securely. However, you may continue to submit requests by fax, mail or in person if you prefer.
Go to the FYI tool and follow the instructions to set up a free account.
You can use this account to submit and track requests. Just follow the instructions on the FYI screens.
Not at this time, though we are working to add this function to the tool. If we need information from you, such as a power of attorney or other documents, the Comptroller employee handling your request will contact you.
You will receive an email notification from the FYI tool when your request is complete.
You may use:
Microsoft Internet Explorer is not compatible with FYI.
If you forget your FYI password, you can access the password reset function from the FYI login screen. From the login screen, select Need help signing in?.