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Webfile Frequently Asked Questions
Will my Webfile login remain the same?
Yes. You will use your current user ID and password to log in, and your security questions have not changed.
What is changing and what taxes are affected?
The security portal, which includes the login page, account creation and password reset process, will have a new look and the Webfile eSystems Dashboard will change for all users.
In addition, some Franchise Tax services have been added with more to come.
Refer to Webfile: Latest Updates and the Webfile Help Videos for more information.
Which web browsers work best for accessing Webfile?
We recommend that you use the latest version of Chrome, Microsoft Edge or Safari for the best user experience.
When I log into another profile, I can't move past a certain screen. What should I do?
Be sure to log out of Webfile after each session to prevent browser issues caused by logging in as a different user, or when accessing a different account. If you are experiencing these types of login errors, you can resolve them by clearing your browser cache.
When is the best time to file?
Our calendar of peak calling periods provides a good reflection of our online services’ most busy times. You may decide to adjust your schedule accordingly. And our Webfile Stats Tracker shows you the number of reports filed by hour, week and month.
Remember you can file your return early and post-date the electronic check payment by changing the payment effective date.
When are taxes due?
Due date information is available on the individual tax and fee pages.
Or you can view Reporting Due Dates for all tax and fee due dates.